We want you and your old soul to love everything you order. If something isn't right, here's how returns work.
The basics
- Return most items within 30 days of delivery.
- Items must be unused, in their original condition and packaging.
- Please email us before sending anything back. Our products ship from several partner warehouses, so we'll send you the right return address and instructions. Items sent back without contacting us first may not be accepted.
Items with different rules
- HuggleFleece Plush Comfort Mat: returns within 7 days of delivery, unused.
- Gentle Dental Care Kit and U Dawg Natural Shampoo Bar: final sale, since they're personal care items.
- Books: can't be returned once opened.
Any item that arrives damaged, defective or wrong can always be replaced or refunded, including the items above.
Damaged, defective or wrong items
Email us within 7 days of delivery with your order number and a photo. We'll make it right with a replacement or a full refund, and we'll cover the return shipping.
Return shipping
For returns that aren't due to damage, a defect or our mistake, return shipping is paid by the customer. Original shipping charges aren't refundable.
Refunds
Once your return arrives and is inspected, we'll email you and refund your original payment method. Please allow 5–10 business days for it to show up, depending on your bank.
Exchanges
Need a different size or color? The fastest way is to return the item and place a new order.
Questions
Email us at lylelineburger@gmail.com and we'll help.